Refund Policy

We want you to love what you purchase from cozycompact.com. Please read this policy carefully before completing any order.

Digital Products — Our Policy

All digital product sales are final. Because our products (PDFs, planners, templates) are delivered instantly and cannot be returned once downloaded, we do not offer refunds as a standard policy.

By completing your purchase, you acknowledge that:

  • You understand the product is a digital download, not a physical item
  • Delivery is immediate upon payment confirmation
  • You have read the product description and understand what you are purchasing

When We Do Issue a Refund

We will consider a refund or replacement in these specific situations:

  • Technical failure: If you cannot download or access your file due to an error on our end, and we are unable to fix it within a reasonable time, we will issue a full refund.
  • Duplicate purchase: If you accidentally purchased the same product twice, contact us within 48 hours and we will refund the duplicate charge.
  • Materially not as described: If the product is significantly different from what was described on the sales page, we will make it right.

EU & UK Consumers — Your Statutory Rights

If you are a consumer in the European Union or United Kingdom, you ordinarily have the right to cancel a digital content purchase within 14 days (the “cooling-off period”).

However, this right does not apply if:

  • You have expressly consented to the digital content being provided before the 14-day period ends, and
  • You have acknowledged that you lose your right of withdrawal by doing so

We will collect this explicit consent and acknowledgment at checkout, in accordance with EU/UK consumer protection law (Consumer Rights Directive 2011/83/EU).

Physical Products

Not applicable at this time. cozycompact.com currently sells digital products only. If we introduce physical products in the future, this policy will be updated to include shipping, returns, and applicable consumer rights.

How to Request Support

If you believe your situation qualifies for a refund or replacement, please contact us within 7 days of purchase:

Email: hello@cozycompact.com

Subject: Order Issue — [Your Order Number]

Please include your name, email used for purchase, order number, and a brief description of the issue. We respond within 3–5 business days.